Subscription Inquisition

I am interested and I would like to know, How XMODE subscriptions work?

Never Let Your Fridge Run Low OR Get FORO (Fear of Running Out) Again by Opting Our Subscription Plan.

Please check the following steps to know how our XMODE Subscription Plans work:

  • Choose your XMODE 100 Shots Tower -  Tangerine Scream, Cherry Bomb, Watermelon Slyce, Peach Lighting
  • XMODE has variety of subscription packages available, you can find the perfect fit for your needs.
  • Let’s say you choose 30 days subscription plan.
  • Wow! We will give you 10% discount on the package price.
  • We will notify you about your subscription order and flavour.
  • We will send you XMODE big tower every month includes free delivery.
  • Adjust as you go, you can pause or cancel your subscription at any time and you may choose different flavours by swapping the products.
  • You are in complete control.

Still have query, please feel free to email / chat, we will be happy to assist you always.

I am thrilled. I want to buy, What are my payment options?

For your convenience, we accept all major credit cards and payment methods which include Paypal, Mastercard, VISA, American Express, Google Pay, Apple Pay, Amazon Pay, Discover Card, Stripe.

I am excited to get my package, How long does delivery take?

Thank you for your order! Our delivery typically takes 5-8 days to arrive at your provided address. To stay updated on the progress of your order, we recommend reaching out to our AI support assistance. It will assist you and provide you with the most up-to-date information regarding the status of your delivery. 

AI order tracking support

 

I have too much stock in my fridge, Can I skip my next order?

Of course! You can effortlessly skip your next order. It's a Piece of Cake!

  • Sign in to your account.
  • Go to your subscriptions.
  • Select your subscription.

  • Skip your next order.


I want to dare to taste other flavour/s, Can I change my subscription product/s?

Seen the XMODE other flavours from across the board and want to give it a shot? We get it, you're only a human being.

  • Sign in to your account.
  • Go to your subscriptions.
  • Select your subscription.

  • Select and edit the product you want to swap for. 

  • Click Swap button. 

  • Select the flavour/product you want to swap with. 

  • Confirm swap. Ta-da! 

I am really charged up. I want some break, Can I pause my subscription?

Of course! it's an easy peasy.

  • Sign in to your account.
  • Go to your subscriptions.
  • Select your subscription.

  • Simply click on pause subscription button.

     

    I am not at home, Can I reschedule the order?

    Yeah, It's really simple!

    • Sign in to your account.
    • Go to your subscriptions.
    • Select your subscription.

    • Simply click on re-schedule button.
    • Choose new date & click confirm button.

      • Smile, your order is rescheduled.

       

      I am curious, Can I cancel/reactivate my subscription?

      You got it! It's a breeze.

      • Sign in to your account.
      • Go to your subscriptions.
      • Select your subscription.

      • Simply click on cancel subscription button.

         

        To rekindle your subscription, just stick to the above first two steps and then pick the canceled/completed subscription you want to bring back to life in the third step!

        • Simply click on reactivate button.

        • Happy to have you back in our exclusive subscription club.

        How to troubleshoot the issue facing in accessing my subscription?

        Dear Customer,

        We sincerely apologize for the glitch you recently experienced with your Account/Subscription/Recent-Order. We understand how frustrating it must have been for you but please don't worry, we've got your back!.

        We would like to inform you that we have recently upgraded our e-Store platform in order to enhance the overall user experience. However, it seems that there may have been some unforeseen issues that have arisen as a result of this upgrade. Please accept our apologies for any inconvenience caused.

        In the meantime, we kindly request that you report your issue on our dedicated page called Report an issue. This page is specifically designed to address technical difficulties . Your input will greatly assist us in resolving the issue as swiftly as possible.

        Rest assured, we are taking your issue seriously and are actively working to troubleshoot the problem. Our team is dedicated to identifying the origin of the issue so that we can resolve it promptly.

        We genuinely appreciate your patience and understanding as we rectify this problem. We value your trust in us and assure you that we will do everything within our capability to ensure a seamless accessibility experience for your account. Please note that it may take up to 2-3 days to fully resolve the issue and restore normal functionality to your account.

         

        Once again, we sincerely apologize for any inconvenience caused and thank you for your continued support.

        GET IN THE MODE